REFUND & RETURN POLICY
Returns & Exchanges
Everything you need to know about returning or exchanging your Your Bliss perfume.
Returns, Exchanges & Refunds
We know buying perfume online is a leap of faith, so we back every order with our 60 day happiness guarantee. Not loving your scent? You can return it for a refund or exchange within 60 days on any full sized product.
As it's a fragrance, we know you'll want to try it, so a little use is completely fine. We just ask that it's in good condition and returned in the box it came in.
Please note: Discovery Sets and individual 3ml samples cannot be returned or exchanged. Gift cards also can't be returned or exchanged.
If you're returning for a change of mind, return shipping costs are covered by you. Shipping costs are non refundable, except where a perfume is faulty or damaged.
My Perfume Arrived Faulty Or Damaged
If your order arrives faulty or damaged, please let us know within 3 days of receiving it, along with your order number, so we can make it right.
How Do I Start A Return?
1. Email us first
At accounts@yourbliss.com.au with:
- Your order number
- The product you'd like to return
- Whether you'd like a refund or exchange (if exchanging, let us know which scent you'd like instead)
Our team will confirm whether your order qualifies and let you know the next steps.
2. Send it back to us
Once approved, package up your order, along with your order number, and send it to:
YOUR BLISS RETURNS
63 Caves Road
Stanthorpe QLD 4380
Australia
When Will I Get My Refund Or Exchange?
Please allow up to 10 working days for us to receive your return. Once it's approved, refunds are issued to your original payment method within 7 days. If it's taking longer than that, reach out and we'll look into it for you.